Victoria Real Estate Pros Client Croquet Invitational 2019

Testimonials and Realtor Reviews

Scroll down to see what some of our clients are saying about our services and how we have helped them sell their home or find their next one in the Victoria, Oak Bay, Sidney, Saanich, West Shore and the Greater Victoria region.

Window view from home for sale in Victoria, BC

“Trusted advisor from start to finish”

“We engaged Hal and Audra to help us find a new home half way across the country, knowing that we would not be able to visit in person. We put a lot of trust in them and they took on a lot of responsibility. We mostly worked with Hal, who visited homes on our behalf, with our participation on FaceTime. He told us the pros and cons of each house, talked to us about traffic patterns that made some streets more or less desirable, and ensured we had as much information as possible before making a decision. Hal was an advocate for our interests at all times. Hal took special care to help us find a terrific house inspector, who could make a timely visit. Hal kept us informed at each stage, and after the sale closed provided us a very useful checklist of tasks that needed to be done and resources, especially useful since we were new to Victoria and doing everything from a distance. Hal has been a trusted advisor from start to finish. Hal and Audra worked well as a team, and when one was not available, the other was, both equally knowledgeable and up to date about our search. We would highly recommend them.”

Mary Ellen & Bill

“Look, just hire them!”

“Hal and Audra helped my wife and I find a lovely home and then sell our existing condo. The purchase was very complicated because the house is designated as historic. The amount of work both Hal and Audra did to dig out the details and help us understand the issues around the historic designation was astounding. They gave us great advice regarding home inspectors and the other searches and inspections needed to get comfortable with the condition of the home. In short, we could never have purchased this house without their guidance.

On our sale their expertise in creation of the listing and presentation of the condo in its best light was apparent. They were very helpful in guiding us through the review of offers and getting the deal to closing.

Look, just hire them!”

Graham B

“Professional, honest, and always on top of things”

“Our realtor was absolutely top notch in every way. Professional, honest, and always on top of things. We were impressed.”

David H

“They worked tireless and patiently”

“Audra and Hal found us our dream home by the Victoria waterfront. They worked tireless and patiently with us. They listened to us. When it came time to put in an offer their help with the process was fantastic. We were new to Victoria. Their knowledge of the real estate legalities is an asset. They provide you with all the information about the properties and answer your questions quickly and efficiently. So you know what you are buying. No bad surprises. We recommend them for selling or buying a home. Best experience and money well spent. Thank you Hal and Audra.”

Alex and Maggie

“Incredible knowledge & expertise of the industry”

“Audra and Hal are the dream team! We were first time home buyers with young kids in tow, so everything was new to us, and at times overwhelming. But Audra and Hal were there for us every step of the way with lightening fast responses to our burning questions, incredible knowledge & expertise of the industry and lots of encouragement. Their style is genuine. Their feedback is always honest and their work ethic is next to none. Our search was made more complicated by the fact that we were living out of town at the time, but this was not a barrier for Audra and Hal. They were flexible and innovative at the drop of hat in order to respond to our needs. Sometimes they did the viewings for us, sometimes we did a virtual viewing with them, and on other occasions we travelled to Victoria to do the viewings together in person. Whatever it was that was needed at the time, they made it happen and without a hiccup. They are exquisitely organized and highly detail oriented. We are forever grateful for their tireless effort & patience.

We highly recommend Audra and Hal! In fact, we kind of miss them too now that the process is complete and we found our dream home ;)”

Tamara & Geoff

“Hal’s background in law proved to be invaluable”

“We can’t speak highly enough of our experience with Hal and Audra, they were friendly and helpful from the start. Our house purchase was incredibly complicated, requiring us to change lawyers half way through. Hal’s background in law proved to be invaluable. He was often one step ahead, anticipating potential pitfalls. He was always available, even on his days off, answering the smallest of concerns, without judgement. Audra and Hal are a wonderful team. Decter and Poole, sound like a reality show, judging by the reviews I think it would be very popular!”

Julie O

“Very professional and knowledgeable plus a pleasure to work with”

“Audra Poole and Hal Decker were invaluable in helping us find a great condo in Victoria. We were moving from the east coast and I had a very limited time in Victoria to make a decision. They understood quickly what was most important to us and showed me a variety of places, all of which satisfied my criteria. By the end of the day we were successful! They are both very professional and knowledgeable plus a pleasure to work with.”

Carolyn & Mike

“Great knowledge, incredibly helpful, resourceful and patient”

“Audra and Hal are consummate professionals. I have worked with them for over 15 years and happily refer to them whenever I can. They are tireless in their patience in helping you to find the place that’s just right for you. They will never push you to just “make do”. Great knowledge, incredibly helpful, resourceful and patient.”

Alessandra & Gerry

“Insightful and considerate awareness”

“You understand that the sale and purchase of a home is more than a financial transaction. There are memories and emotional bonds connecting us to our homes. Your insightful and considerate awareness of human nature, combined with your keen marketing skills, attention to detail and professional manner made you the ideal person to guide us through that process.   We don’t believe we could have had a more positive experience with better results in any of our three dealings with you, and we do not hesitate to recommend you highly to anyone wishing to buy or sell a home.”

Colleen & Rod

“Stress-free and seamless”

“When Hal & Audra came to our home to conduct a listing presentation, I immediately knew we had chosen well. We were looking for agents who didn’t just know the industry but would also ‘know their audience’. Audra has a natural flair for staging, marketing and communications. Hal’s legal background lends itself well to negotiations. The blending of their strengths is what makes them such a dynamic duo. Thank you Hal & Audra for making this experience stress-free and seamless.”

Danielle & Price

“Attention to detail and ensuring we got the best deal”

“Hal and Audra were professional, responsive, flexible, and always looking out for our best interests. They made one of life’s stressful events feel seamless and almost relaxing 🙂 We especially appreciated their attention to detail and ensuring we got the best deal possible for the home we wanted. We highly recommend this real estate team.”

Midge B

“Encouragement, patience and solid practical advice”

“Audra saw us through a 10-month search with her encouragement, patience and solid practical advice. She quickly assessed our criteria, narrowed down the listings and kept us on track. Hal, with his legal advice, kept us away from one potentially bad transaction. They make a strong team and we highly recommend working with them.”

Donna & Bonnie

“Extremely knowledgeable in all aspects of real estate!”

“Audra is one if the hardest working realtors I have ever come across. She was sending emails, returning phone calls, answering questions, sourcing and forwarding required documents and writing offers during the day, evening and night; weekdays and weekends! She is extremely knowledgeable in all aspects of real estate! Not only is she exceptionally professional and good at her job, Audra is one of the nicest people I have ever worked with! There is no question who I will call again when needed and who I will recommend to any of my friends and family who need a realtor! She is the best!”

Nancy L

“Great team and a great result”

“Recent purchase in Saanich, incredibly complex multi home site with multiple tenants, complex titles, tenancy issues and rapid negotiations. Hals law background and Audra’s negotiating skills were absolutely vital in securing this deal. Great team and a great result.”

Richard O

“Great real estate agents”

“Hal and Audra were a great team to work with while selling our home and purchasing a new one. They are both very easy to talk to about the houses we looked at. We felt comfortable asking them questions and listening to their ideas. They are both great at helping us to see what liked and what we disliked at the houses we went to look at. I would recommend them to anyone looking for a great real estate agents. It was a pleasure to work with them both.”

Robyn S

“Valuable information”

“Audra was delightful to work with in my search to purchase a condo in Victoria. She was flexible, patient, knowledgable and professional. She had valuable information and offered appreciated advice. I’d absolutely recommend her to others in their real estate purchase or sale.”

Cheryl B

“Attention to detail and ongoing communication”

“Audra and Hal were our realtors for both the sale of or View Royal home and the purchase of our new home in North Saanich. They have a very knowledgeable and thorough in both the selling and buying of a home. Their attention to detail and ongoing communication was most appreciated. I would highly recommend asking Audra and Hal to assist you with buying a new home or selling your existing home.”

Allan & Marilyn

“Dedication to his customers is unparalleled”

“Hal’s dedication to his customers is unparalleled; he tirelessly researches the market to find the home that will fit the needs of his clients. Hal differs from many other realtors in the sense that he understands the market from the customer’s perspective having bought, sold, and renovated many houses himself over the years. In addition, with his legal background, Hal knows how a contract should be structured to ensure that his clients’ interests are protected.”

Jonathan Z. & Melanie A.

“Responded heroically to our sense of urgency”

“Without the benefit of time or local knowledge, we were concerned about our ability to make the right choices and decisions on a transaction of such financial and personal magnitude.  Our main source of anxiety was that we didn’t know anyone locally that we could trust to help us.  And then we met you. At our first meeting we were impressed by the time you spent trying to understand who we were, what our goals were, and what we wanted in a home. 

You were generous with your time and respectful of ours. You were flexible. You found babysitters for our children, made yourself available to our schedule, and responded heroically to our sense of urgency. You went beyond the call of duty.”

John & Laura

“The very thing I was looking for”

“We’ve been in our new home for a couple of months now, and it’s turning out to be the very thing I was looking for … From our first contact you made my son and I feel that we were joining a warm and friendly community.  You clearly went beyond the basics of finding a home for us, and when the time comes for us to move on, rest assured that the first call I make will be to your office.”

Nerina H.

“Beyond all our expectations”

“Thank you so much for everything: You sailed us through the sea of purchasing a house in Victoria, smoothly, safely and quickly. At all times, we felt confident that you would navigate us to our destination efficiently. Your attention to detail and your efforts to get all the information were beyond all our expectations. 

Your dedication and persistence cleared all the obstacles from our way, even after we moved to the new house.”

Rina & Andy

“Went over and beyond”

“We were referred to Hal & Audra through a co-worker, and enlisted them to help sell our condo in Victoria, B.C. After our experience with the team, we will easily refer Hal & Audra to our friends and family for real estate broker needs in the Greater Victoria market.

Both Hal & Audra were professional, responsive, and transparent throughout the entire process of selling the condo. We felt like they both went over and beyond with regards to the sale of our property, and we were grateful for it.

I’d recommend the team of Hal and Audra to anyone buying or selling their home in and around Victoria.”

Greg & Britt

“Feel confident in your choice”

“I am so grateful to Audra for guiding me through the process of buying my first home. She quickly learned exactly what I was looking for and took me through several great properties before landing on the perfect place for me. Working with her was a pleasure and I would recommend her to anyone looking to buy a home in Victoria – especially if you are unfamiliar with the area. She will point you in the right direction and spend the time required to make you feel confident in your choice. Excellent service!”

Jessica G

“They have set the bar very, very high”

“I can’t imagine that there is a more outstanding team of real estate professionals in all of BC than Hal and Audra. They have set the bar very, very high when it comes to excellent advice and quality service. We recently bought a beautiful condo in Victoria that overlooks the water and this would have been impossible without their tireless efforts on our behalf, regardless of the time of day (or public holiday!). They go above and beyond to ensure that every part of the process is smooth. Thank you, thank you!”

Gene T

“An outstanding job of selling my home!”

“Hal and Audra did an outstanding job of selling my home! I was a nervous first time seller and found them to be incredibly patient with my million questions. They quickly showed me they were in a class far above the others I interviewed with their detailed comparisons, marketing, staging and an assured confident plan for my home. I would highly recommend and use them in the future. Thank-you again Hal and Audra for taking good care of me and making the process so easy!”

Tisa G

“Professionalism and warmth”

“It was an absolute pleasure working with Hal and Audra on the estate sale of my friend’s home. I cannot imagine anyone providing better service, advice or attention to detail. Their professionalism and warmth made the process of selling the house less stressful than it could have been. I will be enthusiastically recommending them to anyone I know looking to buy or sell a home. Many thanks.”

Phyllis C

“Advice that proved extremely helpful”

“My husband and I recently purchased a condo, using realtors Hal Decter and Audra Poole. We would highly recommend them to anyone considering the sale or purchase of a home. They were professional, responsive to questions, and provided information and advice that proved extremely helpful. As well, we were able to negotiate a lower purchase price for our condo based on their recommendation for a successful offer.

It was a pleasure working with Hal and Audra, who helped ensure the purchase involved as little stress as possible.”

Jean D

“Remarkable negotiating skills”

“We met Hal at an open house and we’re so impressed with him that we kept his business card for 9 years. When we were ready to sell our home and purchase a new one, we spent a year looking at over 70 open houses but never came across a realtor who could match Hal’s professional, yet very friendly approach, not to mention his unique qualifications. Hal was nothing short of extraordinary during what was a complicated sale, and we shudder to think how a different realtor might have handled it. During our search for a new home Hal always responded to our endless questions within 24 hours if not immediately (which was, we think, about 99% of the time), and he made us feel like we were his only clients, even though we knew we weren’t. And when we made an offer on our dream home we were stunned at his remarkable negotiating skills. Hal is an honest, highly experienced realtor with obvious integrity, and we feel fortunate to have kept that 9-year-old business card!”

Joanna S.

“We knew we were in excellent hands”

“We are writing to thank you for handling both the sale of our old home and the purchase of our new home. Your patience, professional approach and dedication made our real estate experience an extremely positive one. Throughout the entire process of selling and buying, your background as a real estate lawyer and as someone who has bought and renovated many homes in Victoria was invaluable. We knew we were in excellent hands. … We highly recommend you to anyone seeking an excellent real estate agent in Victoria.”

Neil & Alix

“Professional follow-through on everything”

“The professional follow-through on everything from checking on buried oil tanks, through municipal liens, zoning and planning by-laws that might affect the view, and on to identification of all the services we needed to complete before our closing and moving in were exemplary. We’d have no hesitation in recommending, indeed insisting, that our friends, family and acquaintances should use you for any real estate transactions in Victoria.”

Jonathan L

“House hunting and purchase an absolute pleasure”

“Your professional support and advice made our house hunting and purchase an absolute pleasure.   You are the consummate professional realtor and we have no hesitation in recommending you to anyone buying or selling a home. Your attention to detail, thoughtfulness, and wisdom made the whole experience memorable.”

Esther & Jerry

“Took the time to listen”

“Thank-you for helping us purchase a condominium for my parents. Your familiarity of the area and knowledge of the process was extremely helpful. You were also very patient of and accommodating to our special criteria and busy schedule. You took the time to listen to our requirements, helped us to refine them and explained the procedure during the purchasing process. We will definitely recommend you to anyone we know who is looking for a real estate agent.”

Halem & Tanya E.